At twenty2, we want you to love your eyewear. if your purchase isn't quite right, we're here to make the process simple and hassle-free.
Eligible frames may be returned within 7 days of delivery for a full refund.
To qualify for a return, items must be:
Returns that do not meet these conditions may not be eligible for a refund
We can only accept returns for products purchased directly through twenty2.
To initiate a return:
Once Your Request Is Approved, You'll Receive:
Please ensure both the shipping label and return authorization number are clearly displayed on the outside of the package.
Returns are typically processed within 5–7 business days after we receive your package.
Refunds may take up to 10 business days to appear on your original payment method, depending on your bank or payment provider.
Original shipping charges are non-refundable.
We understand mistakes happen.
Orders may be modified or cancelled within 1 hour of purchase .
To request a change, please contact us:
email: twenty2support@gmail.com
phone: +91 81080 22220
Our team will respond to all order modification requests within 24 hours. while we cannot guarantee modifications after the 1-hour window, we'll always do our best to accommodate your request.
Eyewear occasionally requires minor adjustments, fittings, or tightening to ensure the perfect fit.
If you need assistance after your purchase:
Contact the twenty2 team for guidance
We'll recommend a trusted eyewear professional near you whenever possible
If a nearby partner location isn't available, we'll help determine the best solution for your needs
Our commitment to your eyewear experience doesn't end after delivery.