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Terms & Conditions

Welcome to twenty2. These Terms & Conditions ("Terms") govern your access to and use of the twenty2 website (https://twenty2.in) and the purchase of any products offered through it. By browsing, creating an account, or placing an order, you agree to be bound by these Terms. Please read them carefully.

These Terms are published in accordance with the provisions of the Information Technology Act, 2000 and the rules made thereunder, and the Consumer Protection Act, 2019.

1. Definitions

  • "twenty2", "we", "us", "our" refers to the twenty2 eyewear brand and website operator.
  • "You", "your", "customer", "user" refers to any person who accesses the website or places an order.
  • "Products" refers to sunglasses, optical frames, accessories, and related items listed for sale on the website.

2. Eligibility

You must be at least 18 years of age and capable of entering into a legally binding contract to purchase from twenty2. If you are under 18, you may use the website only with the involvement of a parent or legal guardian.

3. Products & Pricing

We make every effort to display product colours, descriptions, and details as accurately as possible. Actual colours may vary slightly depending on your screen.

All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

We reserve the right to change prices, offers, and product availability at any time without prior notice. In the event of an obvious pricing error, we reserve the right to cancel the order and refund any amount paid.

4. Orders & Acceptance

Placing an order constitutes an offer to purchase. All orders are subject to acceptance and availability. We may, at our discretion, refuse or cancel any order, including in cases of suspected fraud, stock unavailability, or errors in pricing or product information.

Once your order is confirmed, you will receive an order confirmation via email.

5. Payments

Payments are processed securely through our authorised third-party payment gateway. We accept payment via credit/debit cards, UPI, net banking, wallets, and other methods supported by the gateway, as well as Cash on Delivery where available.

All transactions are encrypted. twenty2 does not store your complete card or banking details on its servers.

By making a payment, you confirm that the payment details provided are valid and belong to you.

6. Shipping & Delivery

Products are shipped across India through our courier partners. Shipping timelines, charges, and details are described in our Shipping Policy.

7. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are governed by our Return Policy. Please review it before making a purchase.

8. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Please notify us immediately of any unauthorised use. We reserve the right to suspend or terminate accounts that violate these Terms.

9. Acceptable Use

You agree not to use the website for any unlawful purpose, and specifically agree not to:

  • Attempt to gain unauthorised access to our systems or data
  • Use the site to distribute malware or harmful code
  • Copy, reproduce, or resell any content or products without written permission
  • Submit false, misleading, or fraudulent information

10. Intellectual Property

All content on this website, including logos, brand names, images, text, graphics, and design, is the property of twenty2 or its licensors and is protected by applicable intellectual property laws. You may not use, reproduce, or distribute any content without our prior written consent.

11. Warranty

All twenty2 frames are covered by a 6-month manufacturer's warranty against defects in materials and workmanship. The warranty does not cover damage caused by misuse, accidents, normal wear and tear, or unauthorised repairs.

12. Limitation of Liability

To the maximum extent permitted by law, twenty2 shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or products. Our total liability for any claim shall not exceed the amount paid by you for the relevant order.

13. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra.

14. Changes To These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.

15. Contact Us

For any questions about these Terms, please contact us:

email: twenty2support@gmail.com
phone: +91 81080 22220