At twenty2, we want you to love your eyewear. if your purchase isn't quite right, we're here to make the process simple and hassle-free.

Eligible frames may be returned within 7 days of delivery for a full refund.

To qualify for a return, items must be:

• Unworn and unused
• In original condition
• Returned with the original case, cleaning cloth, packaging, and accessories

Returns that do not meet these conditions may not be eligible for a refund

We can only accept returns for products purchased directly through twenty2.

To initiate a return:

1. Log in to your twenty2 account.
2. Navigate to the returns section, or access our returns portal.
3. Select the item you'd like to return.
4. Choose your preferred option.
5. Refund to original payment method
6. Store credit

Once Your Request Is Approved, You'll Receive:

• A fedex return shipping label
• Return authorization documentation

Please ensure both the shipping label and return authorization number are clearly displayed on the outside of the package.

Returns are typically processed within 5–7 business days after we receive your package.

Refunds may take up to 10 business days to appear on your original payment method, depending on your bank or payment provider.

Original shipping charges are non-refundable.

We understand mistakes happen.

Orders may be modified or cancelled within 1 hour of purchase .

To request a change, please contact us:

email: twenty2support@gmail.com
phone: +91 81080 22220

Our team will respond to all order modification requests within 24 hours. while we cannot guarantee modifications after the 1-hour window, we'll always do our best to accommodate your request.

Eyewear occasionally requires minor adjustments, fittings, or tightening to ensure the perfect fit.

If you need assistance after your purchase:

Contact the twenty2 team for guidance

We'll recommend a trusted eyewear professional near you whenever possible

If a nearby partner location isn't available, we'll help determine the best solution for your needs

Our commitment to your eyewear experience doesn't end after delivery.

These terms of service ("terms") govern your access to and use of the twenty2 website, products, and services. by accessing or using our website, you agree to be bound by these terms.

These terms of service constitute a legally binding agreement between you ("user," "you," or "your") and salecha lifestyle, owner of the brand twenty2 ("twenty2," "company," "we," "us," or "our").

These terms apply to your access and use of our website, products, services, content, features, and functionality available through:

Website: www.twenty2.in

These terms should be read together with our privacy policy and any other policies referenced herein, which are incorporated by reference and form part of this agreement.

By accessing or using our website, you acknowledge that you have read, understood, and agree to comply with these terms. if you do not agree with any part of these terms, you must discontinue use of the website immediately.

By accessing or using our website, you represent and warrant that:

• You are capable of entering into a legally binding agreement under applicable laws.
• All information provided by you is accurate and complete.
• Your use of the website complies with all applicable laws and regulations.

If you are using the website on behalf of an organization or business entity, you represent that you have the authority to bind that organization to these terms.

We reserve the right to modify these terms at any time. changes will be effective upon posting to the website.

Your continued use of the website after any changes constitutes your acceptance of the revised terms.

We encourage you to review these terms periodically.

Your use of the website is also governed by our privacy policy, which is incorporated into these terms by reference.

Please review our privacy policy to understand our practices.

All content on this website — including text, images, graphics, logos, icons, audio clips, and software — is the property of twenty2 or its content suppliers and is protected by applicable intellectual property laws.

You may not:

• Reproduce, distribute, or publicly display any content without prior written consent.
• Modify or create derivative works.
• Use content for commercial purposes.
• Remove Copyright, Trademark, Or Proprietary Notices.

Any Unauthorized Use May Result In Legal Action.

"twenty2," the twenty2 logo, and all associated branding elements are trademarks or registered trademarks owned by twenty2 or its licensors.

you may not use any trademarks, logos, trade dress, or branding without prior written consent.

any feedback, suggestions, reviews, comments, ideas, or other content submitted by you through the website ("user content") may be used by twenty2 without restriction.

by submitting user content, you grant twenty2 a perpetual, worldwide, royalty-free, non-exclusive license to use, reproduce, modify, publish, distribute, and display such content for any lawful purpose.

you represent and warrant that:

• You Own Or Control All Rights To The Submitted Content.
• The Content Does Not Infringe Any Third-Party Rights.
• The Content Is Accurate And Lawful.

we reserve the right, but not the obligation, to remove or refuse any content at our sole discretion.

you agree not to use the website:

• In Violation Of Any Applicable Law Or Regulation.
• to transmit harmful, unlawful, defamatory, abusive, or misleading content.
• To Infringe Intellectual Property Rights.
• To Distribute Spam Or Unauthorized Advertising.
• To Introduce Viruses, Malware, Or Malicious Code.
• To Gain Unauthorized Access To Systems Or Accounts.
• To Interfere With The Operation Or Security Of The Website.

violation of these provisions may result in immediate suspension or termination of access.

we reserve the right to investigate suspected violations of these terms and take appropriate action, including:

• Removing Content.
• Restricting Access.
• Suspending Or Terminating Accounts.
• Cooperating With Law Enforcement Authorities.

nothing in these terms obligates us to monitor user activity, but we reserve the right to do so when necessary.

we strive to ensure that product descriptions, images, pricing, and availability information are accurate.

however, we do not guarantee that all information is error-free, complete, or current.

we reserve the right to:

• Correct Errors And Inaccuracies.
• Change Prices Without Notice.
• Limit Quantities.
• Refuse Or Cancel Orders At Our Discretion.

product colors displayed on your device may vary depending on screen settings and display capabilities.

all purchases made through our website are subject to our return and refund policy.

by placing an order, you agree to the terms outlined in those policies.

we reserve the right to refuse, limit, or cancel orders for any reason, including suspected fraud, pricing errors, or inventory limitations.

our website may contain links to third-party websites for your convenience.

we do not control, endorse, or assume responsibility for the content, policies, or practices of any third-party websites.

your use of third-party websites is entirely at your own risk.

the website and all products, services, content, and materials are provided on an "as is" and "as available" basis.

to the fullest extent permitted by law, twenty2 disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of:

• Merchantability
• Fitness For A Particular Purpose
• Non-Infringement
• Accuracy
• Availability

we do not guarantee uninterrupted or error-free operation of the website.

to the maximum extent permitted by applicable law, twenty2 and its affiliates, officers, employees, directors, agents, licensors, and service providers shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising from:

• Use Of The Website
• Inability To Use The Website
• Products Purchased Through The Website
• Unauthorized Access To Data

our total liability shall not exceed the amount paid by you for products purchased from us during the six (6) months preceding the claim or ₹5,000, whichever is greater.

you agree to indemnify, defend, and hold harmless twenty2, its affiliates, officers, directors, employees, agents, and service providers from any claims, damages, liabilities, costs, or expenses arising out of:

• Your Use Of The Website.
• Your Breach Of These Terms.
• Your Violation Of Any Law Or Third-Party Rights.

these terms shall be governed by and construed in accordance with the laws of india, without regard to conflict of law principles.

any dispute arising out of or relating to these terms shall be resolved through binding arbitration in accordance with applicable indian laws.

nothing in this section prevents either party from seeking injunctive or equitable relief from a court of competent jurisdiction.

if any provision of these terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect.

these terms, together with our privacy policy and any other policies referenced herein, constitute the entire agreement between you and twenty2 regarding your use of the website.

twenty2 (salecha lifestyle)
7 shanti niwas, lamington road
mumbai – 400007, maharashtra, india

email: twenty2support@gmail.com

for questions regarding these terms, please contact us using the details above.